Patient Access Coordinator

Baptist Health; United States; On-site; USD 30,000 - 38,000; Full time

Job summary

Baptist Health Medical Group in Floyds Knob, IN seeks a dedicated Patient Access Coordinator/Front Desk staff to register patients, verify insurance, and handle inquiries. Role requires accurate data entry, pre-registration, and clear communication with patients and healthcare teams. Full-time, first shift.

On-site position with standard business hours. Responsibilities include ensuring eligibility verification, estimating patient portions, and maintaining patient records in the system, while

Qualifications

• High school diploma or equivalent.
• Registration experience preferred.

Responsibilities

• Registers patients timely and accurately, collecting demographics and insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Verifies eligibility and benefits prior to visit.
• Establishes patient portion estimates and conducts point-of-service collections.
• Pre-registers patients and discusses benefits with them.
• Maintains patient visit information in the system.
• Ensures compliance with state and federal access services regulations.
• Delivers excellent customer service to patients and staff.

Skills

Customer service

Phone etiquette

Registration software

Education

High school diploma or equivalent

Tools

Access software systems

Job description

Summary

Monday - Friday 8:00AM to 4:30PM

Job Description:

Baptist Health Medical Group

Primary Care

Floyds Knob, IN

Full Time/First Shift

Principle Duties and Responsibilities:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.
• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
• Demonstrates skill with all applicable access software systems.
• Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
• Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
• Performs other related duties as assigned or requested in order to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Maintains all patients visit information within the system, updating as requested.
• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services

Minimum Education, Training and Experience Required

• High school diploma or equivalent
• Registration Experience Preferred

Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

Baptist Health is an Equal Employment Opportunity employer.