Patient Access Coordinator

BHMG Baptist Health Medical Group Inc.; Springlee (KY); On-site; USD 34,000 - 48,000; Full time

Job summary

Baptist Health Medical Group is seeking a Patient Access Coordinator for the Maternal Fetal Medicine department in the St. Matthews area.

This full-time, first-shift position focuses on registering patients, verifying insurance, and collecting accurate demographic information to ensure smooth visits. Responsibilities include answering phones, pre-registering patients, discussing benefits with patients, and maintaining all patient visit data in the system while complying with state and federal

Qualifications

• High school diploma or equivalent required.
• Experience in patient access or front desk preferred.
• Ability to verify insurance and patient demographic information.
• Excellent customer service skills.
• Familiarity with access software systems.

Responsibilities

• Registers patients promptly, collecting demographics and insurance data.
• Answers phones, directs patients, and handles inquiries.
• Verifies eligibility and benefits prior to visit.
• Pre-registers patients and explains payment expectations.
• Maintains patient visit information in the system.
• Adheres to legal and regulatory requirements for access services.

Skills

Patient Access

Coordinator

Front Desk

Office

Front Office

Receptionist

Clinic

Customer Service

Administrative

Education

High school diploma or equivalent

Tools

Access software systems

Job description

Summary Job Description: Baptist Health Medical Group Patient Access Coordinator Maternal Fetal Medicine St. Matthews area Full time/First shift

Principle Duties and Responsibilities:

• Demonstrates a commitment to the mission, vision and values of Baptist Health.
• Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.
• Directs patients, answers the phone, and handles inquiries.
• Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.
• Demonstrates skill with all applicable access software systems.
• Establishes patient portion due estimates and performs point of service collections activities.
• Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.
• Pre-registers patients.
• Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.
• Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.
• Performs other related duties as assigned or requested in order to maintain a high level of service.
• Completes required continuous training and education, including department specific requirements.
• Maintains all patients visit information within the system, updating as requested.
• Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services.

Minimum Education, Training and Experience Required: High school diploma or equivalent

Registration Experience Preferred: Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative

Baptist Health is an Equal Employment Opportunity employer. Founded in 1924 in Louisville, Kentucky, Baptist Health is a full-spectrum health system dedicated to improving the health of the communities it serves. The Baptist Health family consists of 10 hospitals, employed and independent physicians, and more than 470 points of care, including outpatient facilities, physician practices and services, urgent care clinics, outpatient diagnostic and surgery centers, home care, fitness centers, and occupational medicine and physical therapy clinics. Baptist Health’s eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410-bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40-bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet® or Pathway to Excellence® designation for nursing excellence. Baptist Health’s employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health’s physician network also includes more than 2,000 independent physicians.

EEO Statement:

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRMISSION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

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