Patient Access Coordinator

Kyeatright; Louisville (KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Baptist Health Medical Group Orthopedics in Louisville is seeking a Patient Access Coordinator to join the team on a full-time first shift schedule.

You will register patients, verify insurance eligibility, collect patient portions, pre-register, answer inquiries, and provide outstanding customer service while maintaining accurate visit data.

The role requires excellent communication and compliance with state and federal access services requirements, with opportunities for training and growth.

Qualifications

• High school diploma or equivalent.
• Experience in patient access or front desk is preferred.
• Ability to communicate clearly with patients and staff.

Responsibilities

• Register patients in a timely and accurate manner with demographics and insurance data.
• Directs patients, answers the phone, and handles inquiries.
• Verifies eligibility and Medicare benefits prior to visits.
• Pre-registers patients and discuss benefits with patients.
• Establishes patient balance estimates and collects at point of service.
• Maintains patient visit information in the system and supports department goals.

Skills

Customer service

Phone communication

Insurance verification

Pre-registration

Billing awareness

Education

High school diploma or equivalent

Job description

## Patient Access CoordinatorApply: Louisville, KY: Full time: Posted Today: R26107872**Summary****Job Description:**Baptist Health Medical GroupOrthopedicsLouisville AreaFull Time/First Shift **Principle Duties and Responsibilities:**These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:* Demonstrates a commitment to the mission, vision and values of Baptist Health.* Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.* Directs patients, answers the phone, and handles inquiries.* Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.* Demonstrates skill with all applicable access software systems.* Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.* Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.* Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.* Performs other related duties as assigned or requested in order to maintain a high level of service.* Completes required continuous training and education, including department specific requirements.* Maintains all patients visit information within the system, updating as requested.* Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access services **Minimum Education, Training and Experience Required*** High school diploma or equivalent* Registration Experience Preferred Patient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, Administrative### *If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!*### Baptist Health is an *Equal Employment Opportunity* employer.