Patient Access & Registration Specialist

103 Rochester General Hospital; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY, seeks an Access Associate to interview patients, collect registration data, verify insurance eligibility and coordinate with payers and departments. The role emphasizes accurate data capture, customer service and clear communication.

Typical hours are 40 per week, Monday–Friday, 8am–5pm; a 2-year degree and healthcare customer service experience are preferred to ensure smooth patient intake and financial counseling support.

Qualifications

• Associate degree preferred.
• At least 1 year of customer service experience.
• Strong interpersonal and communication skills.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Intermediate computer skills

Education

Associate degree

Tools

Care Connect

Job description

Rochester Regional Health in Rochester, NY, seeks an Access Associate to interview patients, collect registration data, verify insurance eligibility and coordinate with payers and departments. The role emphasizes accurate data capture, customer service and clear communication.

Typical hours are 40 per week, Monday–Friday, 8am–5pm; a 2-year degree and healthcare customer service experience are preferred to ensure smooth patient intake and financial counseling support.