Patient Services Representative Wound Care

Corewell Health Corporate; Big Rapids (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Corewell Health is seeking a part-time Patient Access Support professional at Big Rapids Hospital. You will greet patients, handle calls, schedule appointments, and help patients navigate services with empathy and accuracy.

Responsibilities include registration, data verification, and maintaining electronic records while adhering to safety guidelines and quality standards in a high-volume setting.

Qualifications

• Required: High School Diploma or equivalent.
• Preferred: 1 year of relevant experience.
• Experience in insurance billing, access management, patient financial services or EHR support is a plus.

Responsibilities

• Greet patients or visitors as a concierge and communicate effectively.
• Answer practice phone calls and schedule appointments using a decision tree when applicable.
• Identify health maintenance gaps for patients.
• Document patient interactions in the EHR for routing and resolution.
• Assist with patient registration/check-in and post-visit scheduling.
• Maintain patient records per standards and upload documents into EPIC.
• Participate in safety initiatives and complete all required competencies.

Skills

Concierge service

Phone handling

Appointment scheduling

Customer service

Education

High School Diploma or equivalent

Tools

EPIC

Right Fax

Job description

Shift and status

Part time, 8:30 a.m. to 4:00 p.m., variable hours and no weekends

Job Summary

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports.
• Responsible for identifying and reminding patients of health maintenance gaps.
• Documents patient phone calls in EHR for call routing / resolution.
• Performs patient registration and check-in, confirms patient demographic and insurance information; assists patients with self-registration and arrival.
• Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC.
• Responsible for basic EMR/EHR scanning.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• Required: High School Diploma or equivalent.
• Preferred: 1 year of relevant experience.
• In insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.
• As part of our hiring process, you may be invited to complete an initial screening using an AI-enabled voice agent. This screening focuses on job-related qualifications and is reviewed by our hiring team as one part of the overall evaluation process.
• The voice agent provides the opportunity for applicants to respond at a time that works best for them.
• The voice agent works 24/7 - just like healthcare!

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv. Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status.

Location and Employment Details

• Primary Location: SITE - Big Rapids Hospital - 605 Oak St - Big Rapids - CH West
• Department Name: Wound Care - Big Rapids Hosp
• Employment Type: Part time
• Shift: Day (United States of America)
• Weekly Scheduled Hours: 24 Hours of Work
• Hours of Work: 8:00 a.m. to 4:30 p.m.
• Days Worked: Monday to Friday
• Weekend Frequency: N/A

Company Commitment to Safety and Inclusion

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities - and Priority Health, a provider-sponsored health plan serving more than 1.2 million members.

Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency.