Patient Access & Concierge Specialist

Cooper University Health Care; Voorhees Township (NJ); Vor Ort; USD 25.000 - 40.000; Vollzeit

Zusammenfassung

Cooper Norcross Health in New Jersey seeks a patient access assistant to greet patients using AIDET and deliver an individualized, high-quality service experience. You will handle registration, verify demographics and insurance, and initiate pre-certifications and referrals as needed.

This role requires multitasking in a fast-paced ambulatory setting, collecting co-pays, reconciling cash, and coordinating appointments across the continuum.

Qualifikationen

• Minimum one year of recent registration or billing experience in a medical facility.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.

Aufgaben

• Greet patients and guests using AIDET and provide excellent patient service.
• Perform full registration, verify demographics, insurance information and signatures.
• Handle patient outreach for MyChart messages, confirmation calls, and pool messages.
• Schedule and coordinate follow-up appointments across the healthcare continuum.
• Collect co-pays and reconcile cash drawer; perform non-clinical administrative duties.

Kenntnisse

Customer service

Communication

Multitasking

Ausbildung

High School Diploma

Tools

Epic

Jobbeschreibung

Cooper Norcross Health in New Jersey seeks a patient access assistant to greet patients using AIDET and deliver an individualized, high-quality service experience. You will handle registration, verify demographics and insurance, and initiate pre-certifications and referrals as needed.

This role requires multitasking in a fast-paced ambulatory setting, collecting co-pays, reconciling cash, and coordinating appointments across the continuum.