Patient Access Concierge: Scheduling & Care Coordination

OrthoVirginia Inc; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

OrthoVirginia in Richmond, VA is seeking a Patient Access Coordinator to support scheduling and patient communication. You will answer high‑volume calls from patients, referral sources, and providers, verify demographics and insurance, and route inquiries to the right teams to ensure a smooth visit.

The role emphasizes exceptional service, accurate data entry, and adherence to internal protocols. You’ll coordinate appointments with physicians and staff, manage Epic Work Queues, and contribute to

Qualifications

• High school diploma or equivalent required.
• 1–3 years in a call center, appointment scheduling, or medical office setting.
• Healthcare industry knowledge preferred; strong customer service.

Responsibilities

• Manages telephone calls and patient inquiries; returns requests promptly.
• Answers phones professionally and provides excellent customer service.
• Verifies demographics and insurance; routes questions to appropriate area.
• Schedules appointments in line with internal guidelines and protocols.
• Enters patient information accurately into the system.
• Directs medical inquiries to the appropriate resource; sends reminders.

Skills

Customer Service

Phone Etiquette

Communication

Team Player

Education

High School Diploma

Job description

OrthoVirginia in Richmond, VA is seeking a Patient Access Coordinator to support scheduling and patient communication. You will answer high‑volume calls from patients, referral sources, and providers, verify demographics and insurance, and route inquiries to the right teams to ensure a smooth visit.

The role emphasizes exceptional service, accurate data entry, and adherence to internal protocols. You’ll coordinate appointments with physicians and staff, manage Epic Work Queues, and contribute to