Patient Access Concierge

R1 RCM, Inc.; Cedar Park (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM, Inc. in Cedar Park, Texas is hiring a Patient Access Representative to be the first contact for patients seeking care. You will handle check-in, collect essential information, verify insurance, and provide cost estimates while delivering compassionate service.

This full-time role offers training, growth within a patient-centric revenue cycle environment, and the opportunity to contribute to improved patient experiences in a fast-paced healthcare setting.

Qualifications

• Must have exceptional customer service experience and strong communication skills.
• Ability to stay calm and professional in a fast-paced environment.
• Excellent attention to detail and multitasking abilities.

Responsibilities

• Assist patients and families with check-in across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing registration delays.
• Build trust with patients during stressful moments.
• Navigate insurance plans, enter demographics, and collect co-pays.
• Collaborate with nurses, physicians, and care teams to ensure smooth flow.

Skills

Customer service excellence

Effective communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM, Inc. in Cedar Park, Texas is hiring a Patient Access Representative to be the first contact for patients seeking care. You will handle check-in, collect essential information, verify insurance, and provide cost estimates while delivering compassionate service.

This full-time role offers training, growth within a patient-centric revenue cycle environment, and the opportunity to contribute to improved patient experiences in a fast-paced healthcare setting.