Patient Access Concierge (Part-Time)

Nationwide Children's Hospital; Westerville (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

Nationwide Children’s Hospital is seeking a part-time Patient Access/Registration Clerk to greet and register patients, answer calls, and schedule appointments. The role requires collecting accurate demographic and insurance information and ensuring eligibility for benefits.

You will work 24 hours per week with benefits eligibility and a schedule including weekdays and a Saturday shift. Ideal candidates have a high school diploma (associate degree preferred) and at least one year in health care

Qualifications

• High School Diploma or equivalent is required.
• Associate’s Degree preferred.
• One year of health care experience preferred.

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable.
• Establishes and maintains open communication with the departments that Patient Access interacts with and clinical staff.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Nationwide Children’s Hospital is seeking a part-time Patient Access/Registration Clerk to greet and register patients, answer calls, and schedule appointments. The role requires collecting accurate demographic and insurance information and ensuring eligibility for benefits.

You will work 24 hours per week with benefits eligibility and a schedule including weekdays and a Saturday shift. Ideal candidates have a high school diploma (associate degree preferred) and at least one year in health care