Patient Access Concierge (Part-Time)

nationwidechildrens; Mount Vernon (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Nationwide Children's Hospital seeks a Patient Access Representative to greet and register patients, answer calls, schedule appointments and maintain medical charts. This part-time role offers 32 hours per week and benefits eligibility, with a schedule including weekdays.

The essential duties include collecting demographic and insurance information, verifying eligibility, and guiding patients on pre-certification and referrals. Strong customer service and computer skills are required.

Qualifications

• Demonstrates excellent customer service with patients and families.
• Gathers accurate demographic, insurance and physician information.
• Screens data to ensure insurance eligibility and pre-certification requirements.
• Supports shadowing and training of new staff.
• Maintains open communication with departments and clinical staff.

Responsibilities

• Greets and registers patients in the registration areas.
• Obtains accurate demographic, insurance and physician information.
• Screens registrations for insurance eligibility and pre-certification requirements.
• Instructs patients on requirements for referrals and pre-certifications.
• Assists in identifying self-pay patients and referring to financial assistance.

Skills

Administrative skills

Customer service

Computer skills

Organizational skills

Education

High School Diploma or equivalent

Associate's Degree (preferred)

Job description

Nationwide Children's Hospital seeks a Patient Access Representative to greet and register patients, answer calls, schedule appointments and maintain medical charts. This part-time role offers 32 hours per week and benefits eligibility, with a schedule including weekdays.

The essential duties include collecting demographic and insurance information, verifying eligibility, and guiding patients on pre-certification and referrals. Strong customer service and computer skills are required.