Patient Access Concierge — Front Office Pro

Intuitive-Health; Temple (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Intuitive Health in Temple, TX is seeking a Patient Access / Front Office Associate to greet patients, register them, verify insurance, collect payments, and maintain accurate records to support clinical staff and smooth patient flow. You will provide friendly, HIPAA-compliant service, answer calls, and perform clerical tasks while maintaining a welcoming reception area and coordinating with the care team.

This role requires multitasking in a fast-paced healthcare environment, with potential

Qualifications

• Customer service, communication, and interpersonal skills.
• Basic computer proficiency and willingness to learn new systems.
• Ability to multitask, prioritize, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments.
• Facilitate patient flow by notifying clinical staff of arrivals, delays, and keeping patients informed.
• Answer phones and route calls; provide general information and directions.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks such as copying, scanning, faxing, and filing.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Tools

EMR/EHR

Job description

Intuitive Health in Temple, TX is seeking a Patient Access / Front Office Associate to greet patients, register them, verify insurance, collect payments, and maintain accurate records to support clinical staff and smooth patient flow. You will provide friendly, HIPAA-compliant service, answer calls, and perform clerical tasks while maintaining a welcoming reception area and coordinating with the care team.

This role requires multitasking in a fast-paced healthcare environment, with potential