Patient Access Specialist

Intuitive Health; Georgetown (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Job summary

Intuitive Health seeks a Patient Access / Front Office Associate to greet patients, register and verify insurance, collect payments, and support clinical staff. You will answer phones, maintain records, and ensure a welcoming, compliant environment across our ambulatory care facilities.

The role emphasizes customer service, accurate data entry, and teamwork with providers and staff to deliver smooth patient experiences.

Qualifications

• High school diploma or GED.
• Customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask and thrive in a fast-paced healthcare environment.
• Evenings, weekends, or rotating shifts may be required depending on facility needs.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and update demographic, insurance, and billing information.
• Verify insurance eligibility and collect copays, deductibles, and payments.
• Facilitate patient flow by notifying staff of arrivals and delays; keep patients informed.
• Answer phones and route calls; provide general information and directions.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks such as copying, scanning, faxing, and filing.
• Maintain waiting areas and front desk in a clean, organized condition.
• Assist with supply management and stocking as needed.
• Attend required trainings and stay updated on responsibilities.

Skills

Customer service

Communication

Multitasking

Organization

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

EMR/EHR systems

Job description

Intuitive Health seeks a Patient Access / Front Office Associate to greet patients, register and verify insurance, collect payments, and support clinical staff. You will answer phones, maintain records, and ensure a welcoming, compliant environment across our ambulatory care facilities.

The role emphasizes customer service, accurate data entry, and teamwork with providers and staff to deliver smooth patient experiences.