Patient Access Concierge & Care Navigator

Saint Anthony Hospital; Chicago (IL); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Health Insurance Plans

Employer matching retirement plans

Free parking

Life Insurance/AD&D

Paid Time Off & Holidays

Job summary

Saint Anthony Hospital in Chicago, IL, is seeking a Patient Access Educator to coordinate patient schedules, deliver concierge-level service, and assist with discharge planning and insurance reviews. The role requires an Associate degree and 3–5 years of customer service experience, preferably in a hospital setting.

You will support patients’ understanding of their care pathways, verify demographics, and refer complex cases to appropriate internal or external resources, contributing to a

Qualifications

• Customer service experience, preferably in a hospital setting.
• Three to five years of experience.
• Associate degree in a related area.

Responsibilities

• Coordinate patient schedules and address patients' physical and emotional needs.
• Deliver concierge-level service to patients and physicians.
• Refer appropriate cases to internal/external sources for discharge planning.
• Review and interpret insurance benefits to ensure needed services.
• Gather patient identification and verify demographics.

Skills

Customer service

PowerPoint

Word

Excel

Education

Associate degree

Job description

Saint Anthony Hospital in Chicago, IL, is seeking a Patient Access Educator to coordinate patient schedules, deliver concierge-level service, and assist with discharge planning and insurance reviews. The role requires an Associate degree and 3–5 years of customer service experience, preferably in a hospital setting.

You will support patients’ understanding of their care pathways, verify demographics, and refer complex cases to appropriate internal or external resources, contributing to a