Patient Access Navigator - Care Coordination & Scheduling

Rush University Medical Center; Chicago (IL); On-site; USD 34,000 - 48,000; Full time

Job summary

Rush University Medical Center in Chicago, IL seeks an Access Navigator to streamline patient access, coordinate care, and schedule provider consults across service lines. The role requires coordinating with providers, staff and patients to meet access and scheduling objectives while delivering exceptional service.

The candidate should have a high school diploma or GED, 5 years of healthcare/customer service experience and strong communication skills.

Qualifications

• High school diploma/GED required.
• Five years recent healthcare and customer service experience.
• Three years of demonstrated excellence and mastery of customer service/front-end patient experience.
• Demonstrated ability to support Access Center service lines.
• Strong problem-solving skills and ability to handle stressful situations.
• Excellent interpersonal and telephone etiquette.
• Strong written and verbal communication skills.
• Organized and able to prioritize in a fast-paced environment.
• Willingness to engage in outreach activities in unstructured settings.
• Ability to build relationships with internal and external partners.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Delivers and monitors high level of personal attention and specialized care to patients referred to RUSH.
• Answers calls for multiple queues and schedules, coordinates care or sends messages across service lines or radiology modalities.
• Assesses caller needs and ensures end-to-end resolution; knows when to escalate.
• Establishes relationships with physicians and staff to coordinate patient visits and improve service.
• Performs outreach to patients and providers via telephone, MyChart, email to complete scheduling or care coordination.
• Enhances the Access Center's reputation by accountability and proactive service.
• Exhibits mastery of Access Center processes including templates, auto search and referral capture.
• Dhelps minimize financial risk by discussing patient financial responsibility and referrals.
• Assists in verifying billing statements and addressing related questions.
• Identifies opportunities to promote other services as needed.
• Works cooperatively in a team and supports flexible structures for success.
• Becomes a subject matter expert with MyChart/MyRushApp and open scheduling.

Skills

Customer service

Telephone etiquette

Communication

Organizational skills

Relationship building

MS Word

Excel

Outlook

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

MyChart

MyRushApp

Open scheduling

Job description

Rush University Medical Center in Chicago, IL seeks an Access Navigator to streamline patient access, coordinate care, and schedule provider consults across service lines. The role requires coordinating with providers, staff and patients to meet access and scheduling objectives while delivering exceptional service.

The candidate should have a high school diploma or GED, 5 years of healthcare/customer service experience and strong communication skills.