Patient Access Educator

Saint Anthony Hospital; Chicago (IL); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Health Insurance Plans

Employer matching retirement plans

Free parking

Life Insurance/AD&D

Paid Time Off & Holidays

Job summary

Saint Anthony Hospital in Chicago, IL, is seeking a Patient Access Educator to coordinate patient schedules, deliver concierge-level service, and assist with discharge planning and insurance reviews. The role requires an Associate degree and 3–5 years of customer service experience, preferably in a hospital setting.

You will support patients’ understanding of their care pathways, verify demographics, and refer complex cases to appropriate internal or external resources, contributing to a

Qualifications

• Customer service experience, preferably in a hospital setting.
• Three to five years of experience.
• Associate degree in a related area.

Responsibilities

• Coordinate patient schedules and address patients' physical and emotional needs.
• Deliver concierge-level service to patients and physicians.
• Refer appropriate cases to internal/external sources for discharge planning.
• Review and interpret insurance benefits to ensure needed services.
• Gather patient identification and verify demographics.

Skills

Customer service

PowerPoint

Word

Excel

Education

Associate degree

Job description

Patient Access Educator

Saint Anthony Hospital Chicago, Illinois, United States

About this position

Patient Access Educator

Position Title: Patient Access Educator

Shift: Rotating Shift

Status: Full-time

Compensation: $62,000K – 85,000K

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and comparisons to colleagues in similar roles.

About Us
Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.

As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org

Position Summary:

The role of Patient Access Educator involves a variety of responsibilities aimed at ensuring that patients receive the necessary support and information to manage their healthcare effectively.

Key Responsibilities

• Coordinates patient schedules—Utilizes knowledge of physical and emotional needs/problems of patients/families undergoing care to coordinate a patient schedule.
• Delivers concierge-level service—Provides high levels of patient and physician satisfaction by delivering concierge-level attention to service for each patient.
• Refers Cases—Refer appropriate cases to other internal and external sources to assist patients with discharge/post-hospital care.
• Reviews insurance benefits—Review and interpret insurance benefits to ensure patients receive the appropriate services.
• Gathers patient identification—gathers appropriate identification for patients and confirm all patients’ demographics to validate patient identity.

To perform the job successfully, an individual should demonstrate the following competencies in performance of the essential functions of this position.

• Problem-solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• People skills—the individual establishes relationships quickly with all levels of employees within the organization, can maintain confidentiality, and remains open to others' ideas and ways of doing things.
• Communication—the individual speaks clearly and persuasively in positive or negative situations; able to produce written documents and communications that provide clear expression of ideas or goals; can actively listen to gain an understanding of a situation and respond accordingly.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Quality control — the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality; ability to edit work for spelling and grammar; and presents numerical data effectively.
• Adaptability — the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events.
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Qualifications:

• Associate degree in a related area.
• Customer service experience and preferably in a hospital setting.
• Three to five years of experience
• Proficient in PowerPoint, Word, Excell, Etc.

Benefits:

• Comprehensive Health Insurance Plans (Medical, Dental, Vision)
  Coverage begins on new hires on the first day
• Employer matching retirement plans
• Free parking
• Basic & Supplemental Life Insurance/Accidental Death & Dismemberment Insurance
• Paid Time Off & Holidays

Saint Anthony Hospital Highlights:

• Community Hospital with Modern Technology: Work in an environment that blends advanced tools with a missiondriven, communityfocused approach.
• Competitive Salaries: Earn a strong, marketaligned compensation package.
• Innovative Environment: Be part of a soontocome transformation as we transition into a new, nextgeneration healthcare campus.
• Collaborative Culture: Join a closeknit team that values communication, teamwork, and mutual support.
• Professional Growth: Build your skills in an organization that invests in its people and encourages continuous development.
• Meaningful Work: Serve a diverse patient population and make a real impact on their health journey.
• Recognition: We are a certified Primary Stroke Center and a respected teaching hospital shaping the next generation of healthcare professionals.

EQUAL OPPORTUNITY

Saint Anthony Hospital is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.