Patient Access Concierge

spectrumhealth; Watervliet Township (MI); On-site; USD 21,000 - 29,000; Part time

Job summary

Corewell Health is seeking a Part-time Patient Access Services Associate at Watervliet Hospital to greet patients, support registration, and coordinate appointments. The role includes handling calls, email, and chat to resolve patient inquiries and ensure a smooth experience.

The position emphasizes accuracy in EHR entries, insurance verification, and adherence to safety and corporate values. Training in company processes and benefit programs is provided.

Qualifications

• High School Diploma or equivalent.
• 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Serves as a concierge - greets and communicates with patients or visitors.
• Performs clerical functions, including: answers practice phone calls; schedules patient appointments using a decision tree; orders supplies; generates patient letters; processes/sorts mail and supply deliveries; processes registration reports.
• Performs patient registration and check-in, confirms patient demographic and insurance information; assists patients with self-registration and arrival. Performs patient check-out: schedules follow-up appointments or confirms future appointments.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/EHR scanning.
• Active participation in safety initiatives and risk mitigating measures; completes safety competencies.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a Part-time Patient Access Services Associate at Watervliet Hospital to greet patients, support registration, and coordinate appointments. The role includes handling calls, email, and chat to resolve patient inquiries and ensure a smooth experience.

The position emphasizes accuracy in EHR entries, insurance verification, and adherence to safety and corporate values. Training in company processes and benefit programs is provided.