Patient Access & Community Liaison (Inpatient)

Beacon Behavioral Hospital, Inc.; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Beacon Behavioral Hospital, Inc. in New Orleans seeks a Community Liaison to bridge the community, patients and healthcare providers, fostering referrals and a positive patient experience.

You will verify patient information, coordinate with the central intake and clinical teams, and maintain accurate EHR records with strict privacy.

The role requires healthcare or customer service experience, strong communication and interpersonal skills, basic medical terminology, and HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or customer service, preferably in a medical setting.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with EHR software and computer systems.
• Strong communication and interpersonal skills.

Responsibilities

• Maintain community relationships for referrals to New Orleans Inpatient Behavioral Hospital.
• Coordinate with central intake to collect and verify patient information, including insurance details and medical history, ensuring privacy compliance.
• Answer referral and patient inquiries via phone, email, or in-person, providing clear and compassionate communication.
• Coordinate with clinical and administrative staff to facilitate patient flow and resolve scheduling or billing issues.
• Maintain and update patient records in EHR with attention to detail and confidentiality.
• Assist with billing processes by collecting co-pays and explaining insurance coverage when necessary.
• Support compliance with healthcare regulations and organizational policies related to patient care and data security.

Skills

Communication skills

Interpersonal skills

Medical terminology knowledge

EHR proficiency

HIPAA/compliance awareness

Customer service ervaring

Bilingual abilities (Spanish)

Education

High school diploma

Associate degree or healthcare admin/sales certification

Tools

EHR platforms

Medical office software

Job description

Beacon Behavioral Hospital, Inc. in New Orleans seeks a Community Liaison to bridge the community, patients and healthcare providers, fostering referrals and a positive patient experience.

You will verify patient information, coordinate with the central intake and clinical teams, and maintain accurate EHR records with strict privacy.

The role requires healthcare or customer service experience, strong communication and interpersonal skills, basic medical terminology, and HIPAA compliance.