Community Liaison

BEACON BEHAVIORAL SUPPORT SERVICES; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

BEACON BEHAVIORAL SUPPORT SERVICES is seeking a Patient Care Representative for our New Orleans inpatient behavioral hospital. The role focuses on patient contact, appointment scheduling, registration, and insurance verification to smooth clinical operations.

Ideal candidates have healthcare or customer service experience, strong communication skills, and proficiency with EHR systems. Bilingual abilities and knowledge of HIPAA regulations are a plus.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare or customer service, preferably in a hospital setting.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with computer systems and EHR software.
• Strong communication and interpersonal skills.

Responsibilities

• Maintain community relationships for referrals to Lutcher Inpatient Behavioral Hospital.
• Collaborate with central intake to collect and verify patient information and insurance details.
• Answer referral and patient inquiries via phone, email, or in-person with clear communication.
• Coordinate with clinical and administrative staff to facilitate patient flow and resolve scheduling or billing issues.
• Maintain and update patient records in EHR systems with accuracy and confidentiality.
• Assist with billing by collecting co-pays and explaining insurance coverage when needed.
• Support compliance with healthcare regulations and organizational policies.

Skills

Communication

Interpersonal skills

EHR proficiency

Computer literacy

Bilingual (Spanish)

HIPAA knowledge

Customer service

Education

High school diploma

Associate degree or healthcare certification

Tools

Epic

Cerner

Meditech

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PCR (Patient Care Representative)

New Orleans HOSPITAL REG FULL TIME Sales Behavioral Hospital-New Orleans, New Orleans, LA, US

About the Role:

Our Patient Care Representative (PCR) plays a critical role in ensuring a positive and efficient experience for patients within our Inpatient Behavioral Hospital in New Orleans. This position serves as the primary point of contact for patients, managing appointment scheduling, patient registration, and insurance verification to facilitate smooth clinical operations. Our PCR acts as a liaison between the community, patients and healthcare providers, addressing inquiries, resolving concerns, and providing clear communication to enhance patient satisfaction. By maintaining accurate patient records and coordinating with various departments, our PCR supports the delivery of high-quality care and operational efficiency. Ultimately, this role contributes significantly to the overall patient experience and the effective functioning of healthcare services.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a healthcare or customer service role, marketing or sales role, preferably in a medical office or hospital setting.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Associate degree or certification in healthcare administration, sales and marketing.
• Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Familiarity with HIPAA regulations and patient privacy standards.
• Demonstrated ability to handle high-stress situations with professionalism and empathy.

Responsibilities:

• Maintain community relationships for referrals to Lutcher Inpatient Behavioral Hospital.
• Works closely with our central intake team to collect and verify patient information, including insurance details and medical history, ensuring accuracy and compliance with privacy regulations.
• Answer referral and patient inquiries via phone, email, or in-person, providing clear and compassionate communication.
• Coordinate with clinical and administrative staff to facilitate patient flow and resolve any scheduling or billing issues.
• Maintain and update patient records in electronic health record (EHR) systems with attention to detail and confidentiality.
• Assist with billing processes by collecting co-pays and explaining insurance coverage when necessary.
• Support compliance with healthcare regulations and organizational policies related to patient care and data security.

Skills:

The required skills enable our Patient Care Representative to efficiently manage patient interactions and administrative tasks, ensuring accuracy and professionalism in all communications. Proficiency with EHR software and computer systems is essential for maintaining up-to-date patient records. Strong interpersonal and communication skills are used daily to provide compassionate support and clear information to patients, fostering trust and satisfaction. Preferred skills such as bilingualism and familiarity with healthcare regulations enhance the ability to serve diverse patient populations and maintain compliance with legal standards. Together, these skills ensure the PCR can navigate complex healthcare environments while delivering exceptional patient care and administrative support.