Community Liaison

Beacon Behavioral Hospital, Inc.; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Beacon Behavioral Hospital, Inc. in New Orleans seeks a Community Liaison to bridge the community, patients and healthcare providers, fostering referrals and a positive patient experience.

You will verify patient information, coordinate with the central intake and clinical teams, and maintain accurate EHR records with strict privacy.

The role requires healthcare or customer service experience, strong communication and interpersonal skills, basic medical terminology, and HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or customer service, preferably in a medical setting.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with EHR software and computer systems.
• Strong communication and interpersonal skills.

Responsibilities

• Maintain community relationships for referrals to New Orleans Inpatient Behavioral Hospital.
• Coordinate with central intake to collect and verify patient information, including insurance details and medical history, ensuring privacy compliance.
• Answer referral and patient inquiries via phone, email, or in-person, providing clear and compassionate communication.
• Coordinate with clinical and administrative staff to facilitate patient flow and resolve scheduling or billing issues.
• Maintain and update patient records in EHR with attention to detail and confidentiality.
• Assist with billing processes by collecting co-pays and explaining insurance coverage when necessary.
• Support compliance with healthcare regulations and organizational policies related to patient care and data security.

Skills

Communication skills

Interpersonal skills

Medical terminology knowledge

EHR proficiency

HIPAA/compliance awareness

Customer service ervaring

Bilingual abilities (Spanish)

Education

High school diploma

Associate degree or healthcare admin/sales certification

Tools

EHR platforms

Medical office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Community Liaison

New Orleans HOSPITAL REG FULL TIME Sales Behavioral Hospital-New Orleans, New Orleans, LA, US

About the Role:

Our Patient Care Representative (PCR)/Community Liaison plays a critical role in ensuring a positive and efficient experience for patients within our Inpatient Behavioral Hospital in New Orleans. Our Community Liaison acts as a liaison between the community, patients and healthcare providers, addressing inquiries, resolving concerns, and providing clear communication to enhance patient satisfaction. By maintaining accurate patient records and coordinating with various departments, our Community Liaison supports the delivery of high-quality care and operational efficiency. Ultimately, this role contributes significantly to the overall patient experience and the effective functioning of healthcare services.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a healthcare or customer service role, marketing or sales role, preferably in a medical office or hospital setting.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Associate degree or certification in healthcare administration, sales and marketing.
• Experience with specific EHR platforms.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Familiarity with HIPAA regulations and patient privacy standards.
• Demonstrated ability to handle high-stress situations with professionalism and empathy.

Responsibilities:

• Maintain community relationships for referrals to New Orleans Inpatient Behavioral Hospital.
• Works closely with our central intake team to collect and verify patient information, including insurance details and medical history, ensuring accuracy and compliance with privacy regulations.
• Answer referral and patient inquiries via phone, email, or in-person, providing clear and compassionate communication.
• Coordinate with clinical and administrative staff to facilitate patient flow and resolve any scheduling or billing issues.
• Maintain and update patient records in electronic health record (EHR) systems with attention to detail and confidentiality.
• Assist with billing processes by collecting co-pays and explaining insurance coverage when necessary.
• Support compliance with healthcare regulations and organizational policies related to patient care and data security.

Skills:

The required skills enable our Community Liaison to efficiently work in the community with referral sources, hospital placement interactions and administrative tasks, ensuring accuracy and professionalism in all communications. Proficiency with EHR software and computer systems is essential for maintaining up-to-date patient records. Strong interpersonal and communication skills are used daily to provide compassionate support and clear information to patients, fostering trust and satisfaction. Preferred skills such as bilingualism and familiarity with healthcare regulations enhance the ability to serve diverse patient populations and maintain compliance with legal standards. Together, these skills ensure tour Community Liaison can navigate complex healthcare environments while delivering exceptional patient care and administrative support.