Patient Care Coordinator - Inpatient Behavioral Health

BEACON BEHAVIORAL SUPPORT SERVICES; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

BEACON BEHAVIORAL SUPPORT SERVICES is seeking a Patient Care Representative for our New Orleans inpatient behavioral hospital. The role focuses on patient contact, appointment scheduling, registration, and insurance verification to smooth clinical operations.

Ideal candidates have healthcare or customer service experience, strong communication skills, and proficiency with EHR systems. Bilingual abilities and knowledge of HIPAA regulations are a plus.

Qualifications

• High school diploma or equivalent.
• Experience in healthcare or customer service, preferably in a hospital setting.
• Basic knowledge of medical terminology and healthcare insurance processes.
• Proficiency with computer systems and EHR software.
• Strong communication and interpersonal skills.

Responsibilities

• Maintain community relationships for referrals to Lutcher Inpatient Behavioral Hospital.
• Collaborate with central intake to collect and verify patient information and insurance details.
• Answer referral and patient inquiries via phone, email, or in-person with clear communication.
• Coordinate with clinical and administrative staff to facilitate patient flow and resolve scheduling or billing issues.
• Maintain and update patient records in EHR systems with accuracy and confidentiality.
• Assist with billing by collecting co-pays and explaining insurance coverage when needed.
• Support compliance with healthcare regulations and organizational policies.

Skills

Communication

Interpersonal skills

EHR proficiency

Computer literacy

Bilingual (Spanish)

HIPAA knowledge

Customer service

Education

High school diploma

Associate degree or healthcare certification

Tools

Epic

Cerner

Meditech

Job description

BEACON BEHAVIORAL SUPPORT SERVICES is seeking a Patient Care Representative for our New Orleans inpatient behavioral hospital. The role focuses on patient contact, appointment scheduling, registration, and insurance verification to smooth clinical operations.

Ideal candidates have healthcare or customer service experience, strong communication skills, and proficiency with EHR systems. Bilingual abilities and knowledge of HIPAA regulations are a plus.