Compassionate Patient Access Specialist

LCMC Health; New Orleans (LA); On-site; USD 34,000 - 42,000; Full time

Job summary

LCMC Health in New Orleans seeks a Patient Access Associate to welcome patients and visitors, assist with scheduling, registration and check-in, and explain financial responsibilities. You will verify demographic and insurance information, scan documents, and support a calm, confidential, patient-focused environment across the hospital.

Join a team that emphasizes empathy, accuracy, and courteous service as you help patients navigate their visit from arrival to discharge.

Qualifications

• Minimum High School Diploma or GED or equivalent.
• Customer service experience in a healthcare setting preferred.
• Ability to verify information accurately and maintain confidentiality.

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and manage check-in processes.
• Register patients and verify insurance and demographic information.
• Scan and maintain required documentation.
• Explain financial responsibilities and collect payments when appropriate.

Skills

Customer service

Communication

Empathy

Attention to detail

Teamwork

Education

High School Diploma/GED or equivalent

2 years of work experience

Job description

LCMC Health in New Orleans seeks a Patient Access Associate to welcome patients and visitors, assist with scheduling, registration and check-in, and explain financial responsibilities. You will verify demographic and insurance information, scan documents, and support a calm, confidential, patient-focused environment across the hospital.

Join a team that emphasizes empathy, accuracy, and courteous service as you help patients navigate their visit from arrival to discharge.