Patient Access & Clinician Support Specialist

LifeStance Health; Colorado Springs (CO); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Match

Parental Leave

Paid Time Off

Holiday Pay

EAP

Job summary

LifeStance Health in Colorado Springs seeks a Medical Services Coordinator to coordinate medical care and support patients and psychiatric clinicians. This role emphasizes delivering high-quality customer service for in-person and remote patients.

You will handle prior authorizations, lab orders, records requests, and communications between patients, staff, and pharmacies while ensuring accurate medical records and HIPAA compliance.

Qualifications

• High School diploma or equivalent required; higher degrees preferred.
• 1+ years of healthcare operations or customer service experience required.
• Proficient with Microsoft Office and EMR systems; knowledge of HIPAA.

Responsibilities

• Create a positive work environment and support clinician and staff engagement.
• Provide strong patient service and manage difficult situations.
• Communicate effectively with clinicians, patients, and staff.
• Assist with patient care processes, prior authorizations, and records requests.
• Coordinate telehealth access and troubleshoot Patient Portal issues.

Skills

Multitasking

Teamwork

Communication

MS Office

EMRs

HIPAA

Education

High School or equivalent

Associate's/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Colorado Springs seeks a Medical Services Coordinator to coordinate medical care and support patients and psychiatric clinicians. This role emphasizes delivering high-quality customer service for in-person and remote patients.

You will handle prior authorizations, lab orders, records requests, and communications between patients, staff, and pharmacies while ensuring accurate medical records and HIPAA compliance.