Patient Access & Clinic Operations Coordinator

10 Children's Healthcare of Atlanta, Inc.; United States; Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Children’s Healthcare of Atlanta in Atlanta, GA seeks an Administrative and Clinic Support professional to ensure efficient daily operations within physician operations. You will manage patient scheduling, coordinate with clinical teams, and support credentialing and office workflows.

The role requires excellent communication, organization, and proficiency with Microsoft Office; familiarity with Epic is a plus.

Formación

• One year of experience in administrative or office management role (physician office clinic setting preferred).
• Bachelor’s degree in Business, Healthcare, or related field as preferred.
• Proficient in Microsoft Office and other Windows-based applications.

Responsabilidades

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc.
• Works to meet all department and CPG patient access goals and metrics.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc.
• Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc.
• Addresses patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc.
• Performs general administrative duties to support department/office including creating correspondence, filing documents, photocopying, answering, and routing calls, collecting credentialing documents, submitting expense requests and meeting coordination.
• Orders and stocks supply perform record-keeping and/or cash reconciliation activities, act as liaison to other departments and/or vendors, take minutes at meetings, and perform quality management functions as necessary.
• Prepares minutes, agenda, and coordinates other meeting materials in a timely manner.
• May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
• May perform other department-specific duties and other assignments as appropriate.

Conocimientos

Verbal and written communication

Organizational skills

Customer service

Interpersonal skills

Microsoft Office

Educación

Bachelor’s degree in Business, Healthcare, or related field

Herramientas

Microsoft Office

Descripción del empleo

Children’s Healthcare of Atlanta in Atlanta, GA seeks an Administrative and Clinic Support professional to ensure efficient daily operations within physician operations. You will manage patient scheduling, coordinate with clinical teams, and support credentialing and office workflows.

The role requires excellent communication, organization, and proficiency with Microsoft Office; familiarity with Epic is a plus.