Patient Access & Clinic Operations Coordinator

Partner's Healthcare; Newton (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Differentials

Premiums and bonuses

Recognition programs

Job summary

Mass General Brigham Community Physicians, Inc. is seeking an Administrative Associate to greet patients, answer inquiries, and coordinate appointments. You will handle check-in/out, update EHR data, process payments, and support front-desk operations at Newton Wellesley Hospital, MA.

The role requires a high school diploma, healthcare experience, and strong customer service, with Epic experience preferred. Regular daytime hours, full-time schedule, competitive benefits offered.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in a health-related or management field preferred.
• 1+ years in a similar administrative role, preferably in healthcare or medical office setting.
• Epic experience preferred.

Responsibilities

• Greet patients and visitors in a friendly, professional manner to create positive first impressions.
• Answer calls, respond to inquiries, and provide information about services and policies.
• Schedule and confirm patient appointments with providers and staff for optimal availability.
• Manage check-in/check-out and update patient information in EHR systems.
• Collect payments, co-pays, and insurance information as required.
• Oversee inventory and supplies; perform other duties as needed.

Skills

Customer service

Organizational skills

EHR proficiency

Medical terminology

Confidentiality

Problem solving

Education

High School Diploma or equivalent

Associate's degree in health-related or management field (preferred)

Tools

Epic (EHR)

Job description

Mass General Brigham Community Physicians, Inc. is seeking an Administrative Associate to greet patients, answer inquiries, and coordinate appointments. You will handle check-in/out, update EHR data, process payments, and support front-desk operations at Newton Wellesley Hospital, MA.

The role requires a high school diploma, healthcare experience, and strong customer service, with Epic experience preferred. Regular daytime hours, full-time schedule, competitive benefits offered.