Clinical Office Coordinator

Partner's Healthcare; Newton (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

Career advancement opportunities

Differentials

Premiums and bonuses

Recognition programs

Job summary

Mass General Brigham Community Physicians, Inc. is seeking an Administrative Associate to greet patients, answer inquiries, and coordinate appointments. You will handle check-in/out, update EHR data, process payments, and support front-desk operations at Newton Wellesley Hospital, MA.

The role requires a high school diploma, healthcare experience, and strong customer service, with Epic experience preferred. Regular daytime hours, full-time schedule, competitive benefits offered.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in a health-related or management field preferred.
• 1+ years in a similar administrative role, preferably in healthcare or medical office setting.
• Epic experience preferred.

Responsibilities

• Greet patients and visitors in a friendly, professional manner to create positive first impressions.
• Answer calls, respond to inquiries, and provide information about services and policies.
• Schedule and confirm patient appointments with providers and staff for optimal availability.
• Manage check-in/check-out and update patient information in EHR systems.
• Collect payments, co-pays, and insurance information as required.
• Oversee inventory and supplies; perform other duties as needed.

Skills

Customer service

Organizational skills

EHR proficiency

Medical terminology

Confidentiality

Problem solving

Education

High School Diploma or equivalent

Associate's degree in health-related or management field (preferred)

Tools

Epic (EHR)

Job description

Site: Mass General Brigham Community Physicians, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Primary Responsibilities

• Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the healthcare facility.
• Answer phone calls, respond to inquiries, and provide information about services, appointment availability, and general office policies.
• Schedule and confirm patient appointments, coordinating with healthcare providers and staff to optimize appointment availability.
• Manage patient check-in and check-out processes, ensuring accurate documentation and updating patient information in electronic health records (EHR) systems.
• Collect and process patient payments, co-pays, and insurance information as required.
• Inventory and supply management.
• Other duties as assigned from time to time per business needs of the clinic.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in a health related or management field preferred.
• 1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting.
• Epic experience preferred.

Additional Knowledge, Skills and Abilities

• Excellent customer service and interpersonal skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
• Strong organizational and multitasking abilities, with attention to detail and accuracy.
• Proficiency in using computer systems, electronic health records, and scheduling software.
• Knowledge of medical terminology, insurance processes, and general office procedures in a healthcare setting.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong problem-solving skills and the ability to remain calm and composed in high-pressure situations.

Additional Job Details (if applicable)

Schedule and Work Model: Full-time, Monday through Friday, standard business hours (8am-4:30pm).

On-site at Newton Wellesley Hospital in Newton, MA.

Remote Type Onsite

Work Location 2014 Washington Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $19.37 - $27.71/HourlyGrade 4

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums and bonuses as applicable
• recognition programs designed to celebrate your contributions and support your professional growth

EEO Statement: 6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework: At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.