Patient Services Call Center Specialist

UF Health; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

UF Health in Jacksonville, FL seeks a patient services representative to deliver exceptional care coordination in a high-volume call center. You will perform registration, schedule appointments, and verify insurance while advocating for patients and coordinating referrals to providers.

The role requires accuracy, strong communication, and the ability to manage multiple provider specialties with empathy and professionalism.

Qualifications

• Data entry experience required (1 year).
• Clerical or customer service experience (2 years), ideally in healthcare.
• Experience with third-party payors and inputting patient demographics (1 year).
• Call center experience (1 year).
• Educational background as stated above.

Responsibilities

• Provide excellent customer service to patients, staff, and providers while handling high-volume calls on an automatic call distribution system.
• Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner; perform accurate registration for new and existing patients.
• Notify patients of appointments with location, provider, required services, preparations and payment requirements.
• Verify insurance information, benefits, and insurance referral information.
• Arrange interpreters, wheelchair access and other transportation needs as required.

Skills

Data entry

Clerical / customer service

Third party payors

Call center experience

Education

High School Diploma or GED

Job description

UF Health in Jacksonville, FL seeks a patient services representative to deliver exceptional care coordination in a high-volume call center. You will perform registration, schedule appointments, and verify insurance while advocating for patients and coordinating referrals to providers.

The role requires accuracy, strong communication, and the ability to manage multiple provider specialties with empathy and professionalism.