Patient Access & Care Navigator

Millennium-Physician-Group; Fort Myers (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Life insurance

Disability (short/long-term)

Paid time off

Holidays

Employee assistance program

Job summary

Millennium Physician Group is seeking a Patient Care Specialist II for our Cape Coral, FL clinic to support daily medical office operations. You will independently register patients, verify insurance, process referrals, and handle basic billing/documentation while ensuring HIPAA compliance.

You will coordinate scheduling, manage front desk inquiries, and maintain accurate EMR records, scheduling data, and communications with clinical staff.

Qualifications

• HS diploma or equivalent; 1–2 years administrative, patient access, or healthcare support experience
• Experience with front office operations, scheduling, registration, and patient communication processes
• Ability to interpret standard procedures and resolve routine to moderately complex patient support issues
• Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software
• Knowledge of insurance verification, referrals, or medical terminology preferred

Responsibilities

• Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows
• Verify patient demographics, insurance information, referral details, and required documentation prior to or during visits
• Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines
• Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues
• Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members
• Maintain accurate records in electronic medical record, scheduling, and patient communication systems
• Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed

Skills

Communication

Service orientation

Attention to detail

Confidentiality

Time management

Education

High school diploma

Tools

EMR systems

Scheduling systems

Phone systems

Office software

Job description

Millennium Physician Group is seeking a Patient Care Specialist II for our Cape Coral, FL clinic to support daily medical office operations. You will independently register patients, verify insurance, process referrals, and handle basic billing/documentation while ensuring HIPAA compliance.

You will coordinate scheduling, manage front desk inquiries, and maintain accurate EMR records, scheduling data, and communications with clinical staff.