Patient Access & Care Navigator

CareMore Health Management Services, LLC; San Francisco (CA); Presencial; USD 36 000 - 55 000; Tempo integral

Resumo da oferta

Vera Whole Health in San Francisco, CA seeks a Care Navigator II to support patients and families through routine navigation tasks, coordinating appointments, care team communication, and access to resources. Under moderate supervision, you will identify barriers to care, communicate next steps clearly and empathetically, and collaborate with clinical and payer teams to ensure timely follow-up.

This role emphasizes cultural responsiveness and clear documentation across systems to improve patient

Qualificações

• Demonstrated ability to communicate clearly and empathetically with patients and families.
• Experience coordinating appointments, referrals, and care team communication.
• Ability to identify and address common barriers to care access (logistical, financial, social).
• Capability to track tasks and follow up across multiple systems.
• Collaborative work with clinical, operational, payer, and community teams.

Responsabilidades

• Coordinate patient access activities including appointment scheduling, referral follow-up, resource connection, and care team communication.
• Review patient information to identify common barriers to care access.
• Resolve scheduling, documentation, or service coordination issues within established procedures.
• Communicate next steps to patients and families in a clear, empathetic, and culturally responsive manner.
• Track outreach, pending actions, completed tasks, and unresolved barriers in designated systems.
• Partner with clinical, operational, payer, and community resource teams to support timely patient follow-up.
• Escalate clinical concerns or barriers to licensed clinical staff or leadership when needed.

Conhecimentos

Communication skills

Care coordination

Empathy

Ferramentas

Scheduling systems

Descrição da oferta de emprego

Vera Whole Health in San Francisco, CA seeks a Care Navigator II to support patients and families through routine navigation tasks, coordinating appointments, care team communication, and access to resources. Under moderate supervision, you will identify barriers to care, communicate next steps clearly and empathetically, and collaborate with clinical and payer teams to ensure timely follow-up.

This role emphasizes cultural responsiveness and clear documentation across systems to improve patient