Care Navigator II: Patient Access & Care Coordination

CareMore Health Management Services, LLC; California; Hybrid; USD 36,000 - 55,000; Full time

Job summary

Vera Whole Health is seeking a Care Navigator II to support patients and families by coordinating appointments, communicating with care teams, and connecting them to community resources. The role handles routine and moderately complex scenarios with guidance from licensed staff.

Responsibilities include identifying barriers to access, guiding patients through next steps across care settings and payers, and ensuring timely follow-up within established procedures.

Qualifications

• Experience coordinating care navigation tasks.
• Ability to interpret standard workflows and adapt as needed.
• Strong communication with patients, families, and teams.

Responsibilities

• Coordinate patient access activities including appointment scheduling, referral follow-up, resource connection, and care team communication.
• Review patient information to identify common logistical, financial, social, or operational barriers to care access.
• Resolve moderately non-routine scheduling, documentation, or service coordination issues within established procedures.
• Communicate next steps to patients and families in a clear, empathetic, and culturally responsive manner.
• Track outreach, pending actions, completed tasks, and unresolved barriers in designated systems.
• Partner with clinical, operational, payer, and community resource teams to support timely patient follow-up.
• Escalate clinical concerns, complex access barriers, or situations outside established procedures to licensed clinical staff or leadership.

Skills

Care navigation

Appointment scheduling

Care team communication

Barrier identification

Empathetic communication

Job description

Vera Whole Health is seeking a Care Navigator II to support patients and families by coordinating appointments, communicating with care teams, and connecting them to community resources. The role handles routine and moderately complex scenarios with guidance from licensed staff.

Responsibilities include identifying barriers to access, guiding patients through next steps across care settings and payers, and ensuring timely follow-up within established procedures.