Patient Care Coordinator — 4‑Day Week, No Nights/Weekends

Concord Hospital; Warner (NH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Full benefits eligibility

Job summary

Concord Hospital, a NH health system, is seeking a Patient Care Coordinator to support patient registration, scheduling, referrals, and phone management. You will be the primary access point for patients and families, ensuring timely, efficient, and compassionate customer service within a hospital setting.

The role requires a High School diploma or GED, proven customer service experience, and knowledge of medical office operations.

Qualifications

• High School diploma or GED required.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.
• Pass annual registration competency exam.

Responsibilities

• Greets and arrival patients; secures signatures for all required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information.
• Makes collection attempts while providing education on resources available.
• Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments.
• Works Televox Reports daily.
• Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops.
• Receives; tracks and educates patient of form completion requests.

Skills

Customer service experience

Medical terminology familiarity

Education

High School diploma or GED

Job description

Concord Hospital, a NH health system, is seeking a Patient Care Coordinator to support patient registration, scheduling, referrals, and phone management. You will be the primary access point for patients and families, ensuring timely, efficient, and compassionate customer service within a hospital setting.

The role requires a High School diploma or GED, proven customer service experience, and knowledge of medical office operations.