Patient Access Specialist

Concord Hospital Health System; Concord (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital Health System is seeking an Registration staff member to support patient accounts, verify demographic information, and assist with revenue cycle tasks. The role involves greeting patients, handling calls, and ensuring smooth check-in and scheduling processes within a collaborative care team.

Ideal candidates will have at least 1 year of customer service experience, be comfortable with computer systems, and understand basic medical terminology.

Qualifications

• Minimum 1 year experience in a customer service setting.
• Proficient in navigating computerized systems.
• Knowledge of medical terminology is desirable.

Responsibilities

• Registration and patient check in process.
• Greets and assists arriving patients.
• Processes all incoming calls and responds to departmental inquiries.
• Reconciles schedules with orders and precertifications.
• Performs other duties as assigned.

Skills

Customer service

Computer systems

Critical thinking

Medical terminology

Education

High school diploma or GED

Job description

Concord Hospital Health System is seeking an Registration staff member to support patient accounts, verify demographic information, and assist with revenue cycle tasks. The role involves greeting patients, handling calls, and ensuring smooth check-in and scheduling processes within a collaborative care team.

Ideal candidates will have at least 1 year of customer service experience, be comfortable with computer systems, and understand basic medical terminology.