Patient Access & Care Coordinator

King County, Washington; Seattle (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

King County, Washington is seeking a Patient Services Representative for the Downtown Public Health Dental Clinic. This full-time role supports the community by providing front-line customer service, client screening, and appointment coordination in a diverse setting.

Ideal candidates will have strong computer skills (Epic and MS Office), excellent communication, and a commitment to HIPAA-compliant data handling. The position is based in Seattle, WA, requiring local residence.

Qualifications

• Commitment to providing exceptional customer service with compassion and cultural sensitivity.
• Proficiency in using computers and learning new software quickly, with MS Office.
• Strong organizational and time-management skills; ability to prioritize and work independently.

Responsibilities

• Welcoming clients and providing exceptional customer service.
• Screening clients for travel, COVID-19 symptoms, and vaccination status.
• Use interpreters when appropriate to meet client needs.
• Identify emergencies and escalate to healthcare staff as needed.
• Register clients, request and verify insurance, calculate fees, collect payments, and schedule appointments.
• Maintain patient confidentiality in compliance with HIPAA.
• Complete billing documentation accurately and process referrals for field staff.
• Operate Epic and MS Office programs; perform general clerical duties.
• Make appointment reminders and outreach calls, file and fax documents.

Skills

Customer service

MS Office

Data entry

Attention to detail

Tools

Epic

Microsoft Office

Job description

King County, Washington is seeking a Patient Services Representative for the Downtown Public Health Dental Clinic. This full-time role supports the community by providing front-line customer service, client screening, and appointment coordination in a diverse setting.

Ideal candidates will have strong computer skills (Epic and MS Office), excellent communication, and a commitment to HIPAA-compliant data handling. The position is based in Seattle, WA, requiring local residence.