Patient Access Coordinator - Dental office

Peninsula Community Health Services of Alaska; Soldotna (AK); On-site; USD 24,000 - 34,000; Full time

Job summary

Peninsula Community Health Services of Alaska in Soldotna, AK, is seeking a Patient Access Coordinator for our Dental Office. The role provides personal telephone contact, confirms appointments, and handles clerical tasks to facilitate access to care and educate patients on policies and programs.

Responsibilities include making and confirming appointments, communicating patient needs to clinical staff, assisting with paperwork, and ensuring forms are complete.

Qualifications

• Front desk administrative experience preferred.
• Strong written and verbal communication skills.
• Proficient in data entry and EHR systems.

Responsibilities

• Make and confirm appointments.
• Explain office policies and assist with paperwork.
• Communicate patient needs to clinical staff and providers.
• Verify coverage with patient payer sources.
• Assist front desk and cover when needed.
• Facilitate patient referrals and handling basic clerical tasks.

Skills

Data entry

Telephone techniques

Written and verbal communication

Education

High School Diploma

Tools

Electronic Health Records

Job description

• Be proficient in computerized data entry.

TITLE: Patient Access Coordinator - Dental Office

REPORTS TO: Manager, Patient Services

WORK WEEK: Full-time, 40 hours per week, with benefits

WAGE CLASSIFICATION: Non-Exempt

OSHA RISK CLASSIFICATION: Medium

STARTING SALARY: $21.00 per hour

MISSION: Strengthening Our Community by Providing Accessible and Affordable Healthcare

Summary Position Statement

The Patient Access Coordinator (PAC) position exists to provide a more personal telephone contact, as well as confirming appointments and assisting with clerical tasks. This position will also help facilitate access to care, to educate patients on policies and programs and to provide the necessary paperwork in a smooth and timely manner that begins the process when patients arrive to see the provider.

Essential Functions/Roles & Responsibilities Of The Position

• Must have a positive attitude and a strong work ethic.
• Possess and utilize professional telephone techniques.
• Be proficient with telephone equipment and its functions.
• Possess strong written and verbal communication skills.
• Make and confirm appointments.
• Communicate patient needs to clinical assistants (medical or dental) and/or providers.
• Discusses treatment plans and future appointments with patients.
• Be proficient in computerized data entry.
• Be proficient in all electronic health records and be able to cover any front desk when needed.
• Explain office policies, procedures and programs to patients.
• Assist patients in gathering their data. Assure completeness of clinic forms. Issues necessary correspondence relating to treatment and office policy.
• Recognizes and responds to emergencies.
• Facilitates patient referrals.
• Verify coverage with the patients’ payer source.
• Must pass State required background check and pre-hire drug test.
• Other duties as required.

Position Requirements

Education

HS Diploma

License

No license required

Experience

One year experience as a front desk administrative assistant preferred.

Contact: Patty Eissler, HR Director, [email protected] or 907-260-5017

www.pchsak.org

PCHS is an equal opportunity employer and ADA compliant agency.