Public Health Clinic: Patient Services Specialist

King County; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

King County Public Health – Seattle & King County is seeking a Patient Services Representative for the Downtown Public Health Dental Clinic. This full-time, non-clinical role focuses on welcoming diverse clients, registering patients, verifying insurance, and scheduling appointments while ensuring HIPAA compliance.

The position supports equity and exceptional customer service within a busy public health setting.

Qualifications

• Commitment to providing exceptional customer service with compassion and cultural sensitivity.
• Ability to use computers effectively, including Microsoft Office suite.
• Strong organizational and time-management skills with attention to detail.

Responsibilities

• Welcoming clients and providing excellent customer service in a diverse, urban clinic setting.
• Screening clients for travel history, COVID-19 symptoms, and vaccination status.
• Registering clients, verifying insurance, calculating fees, collecting payments, and scheduling appointments.
• Maintaining patient confidentiality and complying with HIPAA requirements.
• Performing data entry for billing and processing referrals for staff.

Skills

Customer service

Interpersonal communication

Microsoft Office

Language interpretation

Data entry

Education

High school diploma or equivalent

Tools

Epic (EHR)

HIPAA compliance

Job description

King County Public Health – Seattle & King County is seeking a Patient Services Representative for the Downtown Public Health Dental Clinic. This full-time, non-clinical role focuses on welcoming diverse clients, registering patients, verifying insurance, and scheduling appointments while ensuring HIPAA compliance.

The position supports equity and exceptional customer service within a busy public health setting.