Patient Services Representative

King-County,-W; Seattle (WA); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

King County, Washington is seeking a Patient Services Representative for the Downtown Public Health Dental Clinic. This full-time role supports the community by providing front-line customer service, client screening, and appointment coordination in a diverse setting.

Ideal candidates will have strong computer skills (Epic and MS Office), excellent communication, and a commitment to HIPAA-compliant data handling. The position is based in Seattle, WA, requiring local residence.

Formación

• Commitment to providing exceptional customer service with compassion and cultural sensitivity.
• Proficiency in using computers and learning new software quickly, with MS Office.
• Strong organizational and time-management skills; ability to prioritize and work independently.

Responsabilidades

• Welcoming clients and providing exceptional customer service.
• Screening clients for travel, COVID-19 symptoms, and vaccination status.
• Use interpreters when appropriate to meet client needs.
• Identify emergencies and escalate to healthcare staff as needed.
• Register clients, request and verify insurance, calculate fees, collect payments, and schedule appointments.
• Maintain patient confidentiality in compliance with HIPAA.
• Complete billing documentation accurately and process referrals for field staff.
• Operate Epic and MS Office programs; perform general clerical duties.
• Make appointment reminders and outreach calls, file and fax documents.

Conocimientos

Customer service

MS Office

Data entry

Attention to detail

Herramientas

Epic

Microsoft Office

Descripción del empleo

Public Health – Seattle & King County is seeking a Patient Services Representative to join our vibrant multi-disciplinary, and diverse team at our Downtown Public Health Dental Clinic in the delivery of health services to the county's most vulnerable people. This is a full-time career service position.

Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally competent service delivery, innovative, effective, and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients.

Background

Note: This recruitment will be used to create an eligibility pool to fill additional Career Service, Term-Limited Temporary (TLT), or Special Duty Assignment (SDA) vacancies that may occur over the next six months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti‑racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

Typical work schedule is Monday through Friday, and hours can vary based on operational need, currently predominately 8:00 am - 5:00 pm.

Non-Exempt and subject to the provisions of the Fair Labor Standards Act (overtime eligible).

Work Location

This position will be based out of the Downtown Public Health Clinic- 2124 4th Ave Seattle, WA 98121

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
• Screening all clients and visitors to the clinic for recent travel, COVID-19 symptoms and COVID Vaccination status
• Utilizing language interpreters when appropriate to meet clients' needs
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
• During and after client visits, responsibilities include: accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff
• Other duties include using a variety of computer programs including: Epic (an electronic health record program) and Microsoft Office products
• Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties

Our ideal candidate will demonstrate the following (Minimum):

• Demonstrated commitment to providing exceptional customer service with compassion, patience, and cultural sensitivity, including the ability to work effectively with individuals from diverse backgrounds and experiences.
• Demonstrated ability to use computers effectively, including learning new software programs and technical tools quickly, with proficiency in Microsoft Office applications.
• Strong organizational and time-management skills, including the ability to prioritize tasks, remove barriers, take initiative, and seek guidance when needed.
• Ability to analyze processes, identify opportunities for improvement, and adapt to changing procedures or work environments.
• Ability to work collaboratively in a team environment, contribute to cooperative problem-solving, and support group goals.
• Ability to maintain confidentiality of sensitive or client-specific information.
• Self-awareness and openness to feedback, including the ability to acknowledge and learn from mistakes.
• Ability to remain calm and maintain professionalism under pressure.
• Strong attention to detail and accuracy when entering client data, processing referrals, and completing administrative or billing documentation.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health position (include for ALL customer/front-facing and Float Pool positions)

The most competitive applicants will have the following experiences and qualifications (Desired):

• Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.
• Experience working in a healthcare, public health, community clinic, or social services environment, especially in roles involving direct client interaction.
• Experience using electronic health record systems, preferably Epic, for registration, scheduling, documentation, or billing
• Knowledge of HIPAA requirements and experience handling confidential or sensitive client information in compliance with federal or organizational standards.
• Demonstrated skill in de-escalation, conflict resolution, or managing challenging client situations calmly and professionally.
• Experience working with interpreters or multilingual clients; bilingual or multilingual ability is a plus.
• Experience performing client intake tasks such as screening for symptoms, verifying insurance, calculating fees, or processing payments.

King County's Vision, Mission, and ACTIVATE Values unite us.

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Union Membership

This position is represented by PROTEC 17- DPH