Patient Care Coordinator & Front Desk Specialist

Optum; Mount Pleasant (Westmoreland County); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Paid training

Benefits package

Job summary

Optum is seeking a front office patient registrar to join the Mt. Pleasant area team. The role involves greeting patients, registering demographics, verifying insurance, collecting payments, and coordinating referrals in a busy clinical environment.

Hours include 8-hour shifts with occasional overtime; training is provided. The office is located at 508 South Church Street, Mount Pleasant, PA, and the position offers a sign-on bonus for external applicants.

Qualifications

• High School Diploma/GED is required.
• 1+ years of experience in a customer service environment or related setting.
• Willingness to work overtime, weekends, or holidays as needed.

Responsibilities

• Greet, check in patients, answer phones, collect co-pays and payments.
• Enter and verify patient data in computer systems in real time.
• Process referrals, pre-certifications, and pre-authorizations as required by insurance.
• Verify insurance coverage and create price estimates; perform reverifications as needed.
• Collect patient payments and discuss financial obligations with patients.
• Identify outstanding balances and pursue collection when appropriate.
• Coordinate appointments and communicate with providers to ensure readiness for discharge.
• Respond to patient and caregiver inquiries with compassion and respect.
• Maintain up-to-date knowledge of registration requirements across units.

Skills

Customer service

Communication skills

Education

High School Diploma/GED

Job description

Optum is seeking a front office patient registrar to join the Mt. Pleasant area team. The role involves greeting patients, registering demographics, verifying insurance, collecting payments, and coordinating referrals in a busy clinical environment.

Hours include 8-hour shifts with occasional overtime; training is provided. The office is located at 508 South Church Street, Mount Pleasant, PA, and the position offers a sign-on bonus for external applicants.