Patient Access & Care Coordinator

Bon Secours Mercy Health; Lynchburg (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision insurance

Paid time off

Tuition assistance and professionaldev

Job summary

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently.

The role also involves scheduling appointments, transcribing orders, explaining financial options to patients, and ensuring clear, compassionate communication at every touchpoint.

Qualifications

• High School Degree or GED is required.
• Associates degree in Healthcare preferred.
• Knowledge of medical billing procedures.
• Medical office software experience.
• Knowledge of ICD-9 and CPT coding (preferred).
• Prior medical office experience (preferred).

Responsibilities

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Ability to answer internal and external calls in a friendly and helpful manner.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients.
• Other duties as assigned.

Skills

Customer service

Communication

Scheduling

Insurance verification

Medical terminology

ICD-9/CPT coding knowledge

Problem solving

Basic math

Education

High School Diploma or GED

Associates Degree in Healthcare or related field

Tools

Medical office software

Job description

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently.

The role also involves scheduling appointments, transcribing orders, explaining financial options to patients, and ensuring clear, compassionate communication at every touchpoint.