Patient Care Coordinator & Scheduling Champion

Jobtome; Town of Mukwonago (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Medical, Dental, Vision insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a customer service professional to greet visitors, handle inquiries, and protect confidential information in an on-site role at ProHealth Care in Mukwonago, WI.

The position involves scheduling, patient registration, and coordination with financial and clinical teams. Eligible external candidates receive a $2,000 sign-on bonus. Pay ranges from $16.00–$29.00 per hour depending on full-time status and experience.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service experience in an office or professional setting.
• Intermediate level of proficiency with Microsoft Office products.
• Rotating schedule 7 am - 3 pm as specified.
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates knowledge of departmental procedures and maintains current on-call schedules for proper communication
• Enters and updates patient demographic and financial information and ensures proper registration
• Obtains applications and forms and ensures signatures are on file
• Provides patients with financial responsibility information and collects patient liabilities
• Works with related departments to complete patient encounters
• Provides wayfinding instructions and assists with hospital information
• Meets audit accuracy standards and works with reports to resolve issues
• Performs other duties as needed

Skills

Customer service

Microsoft Office

Tools

Electronic Medical Records

Job description

UnitedHealth Group is seeking a customer service professional to greet visitors, handle inquiries, and protect confidential information in an on-site role at ProHealth Care in Mukwonago, WI.

The position involves scheduling, patient registration, and coordination with financial and clinical teams. Eligible external candidates receive a $2,000 sign-on bonus. Pay ranges from $16.00–$29.00 per hour depending on full-time status and experience.