Patient Care Coordination Specialist

Jobtome; Waukesha (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

UnitedHealth Group, in partnership with ProHealth Care, seeks a customer service-focused professional to greet visitors, handle calls, and manage patient registrations at 725 American Ave, Waukesha, WI. The role emphasizes accuracy, confidentiality, and collaboration across departments to ensure seamless patient encounters.

The position offers a sign-on bonus for external applicants and requires availability for night shifts.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience in an office or professional setting.
• Proficiency with Microsoft Office products.
• Ability to work night shifts as specified (Week 1 and Week 2).
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person.
• Communicates by telephone or video conferencing, upholding excellent customer service.
• Handles confidential information appropriately by protecting and disclosing information to only those authorized.
• Demonstrates technical knowledge and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered early in the process.
• Obtains appropriate applications and forms, confirming signatures are on file; photocopies/scans documents as needed.
• Provides patients with financial responsibility information and collects patient liabilities, and balances the cash box daily.
• Works with partnering departments to ensure all aspects of the patient encounter are completed as needed.
• Provides wayfinding instructions and assists with hospital information as requested.
• Meets or exceeds audit accuracy standards; works with worklists and error reports to resolve issues.

Skills

Customer service

Communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group, in partnership with ProHealth Care, seeks a customer service-focused professional to greet visitors, handle calls, and manage patient registrations at 725 American Ave, Waukesha, WI. The role emphasizes accuracy, confidentiality, and collaboration across departments to ensure seamless patient encounters.

The position offers a sign-on bonus for external applicants and requires availability for night shifts.