Care Access Specialist - Patient Concierge & Scheduler

UNC Health; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Chapel Hill, NC invites applications for a Care Access Specialist. The role focuses on patient registration and scheduling, serving as the first contact for patients, staff, and physicians.

You will enter patient data, verify information, schedule appointments, and route calls to appropriate teams in a collaborative, fast-paced environment. The position emphasizes excellent customer service, accuracy in enrollment details, and seamless coordination across departments.

Qualifications

• Two (2) years of customer service and/or clerical experience required.
• High school diploma or GED required; higher-level degree not specified.
• Experience with patient scheduling and registration processes preferred.

Responsibilities

• Provides excellent customer service with a caring, professional demeanor and meets call quality standards.
• Verifies patient information (insurance, demographics) to ensure accuracy for billing and processing.
• Schedules new and follow-up patient appointments and communicates cancellations as needed.
• Manages referrals for multiple clinics/facilities per policy.
• Answers calls, directs calls, and transmits messages using Epic.
• Supports teammates and participates in QA to reduce errors in registration.
• Precepts new coworkers as assigned.

Skills

Customer service

Clerical experience

Scheduling

Education

High school diploma or GED

Tools

Epic

Job description

UNC Health in Chapel Hill, NC invites applications for a Care Access Specialist. The role focuses on patient registration and scheduling, serving as the first contact for patients, staff, and physicians.

You will enter patient data, verify information, schedule appointments, and route calls to appropriate teams in a collaborative, fast-paced environment. The position emphasizes excellent customer service, accuracy in enrollment details, and seamless coordination across departments.