Patient Access & Scheduling Specialist

UNC Health Careers; Eastowne (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health, based in North Carolina, seeks a Care Access Representative to be the first point of contact for patients, staff, and physicians. You will register patients, schedule outpatient appointments, enter information, check in/out, and route calls using Epic.

The role supports efficient clinic operations and requires strong customer service in a busy setting. It offers 40 hours per week, day schedule, and an hourly pay range. Location is Chapel Hill, NC, onsite with UNC Health benefits.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One year of customer service and/or clerical experience.
• Experience in a fast-paced call center or outpatient setting preferred.

Responsibilities

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinical environment Meets call quality, patient registration, and scheduling standards.
• Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. Outpatient clinic staff will perform all pertinent registration, check in/out, scheduling, patient liability collection workflows as appropriate for their location.
• Staff will answer telephones, directs calls, place outbound calls, and take and deliver telephone encounters in Epic.
• Schedules all patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
• Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
• Actively participates in departmental QA by applying feedback, making a personal effort to reduce individual errors, and making corrections.
• Complete other administrative work as needed

Skills

Customer service

Clerical work

Phone support

Education

High school diploma or GED

Tools

Epic

Job description

UNC Health, based in North Carolina, seeks a Care Access Representative to be the first point of contact for patients, staff, and physicians. You will register patients, schedule outpatient appointments, enter information, check in/out, and route calls using Epic.

The role supports efficient clinic operations and requires strong customer service in a busy setting. It offers 40 hours per week, day schedule, and an hourly pay range. Location is Chapel Hill, NC, onsite with UNC Health benefits.