Patient Access & Care Coordination Specialist

Avera St. Luke's; Aberdeen (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera Addiction Care Center-Aberdeen is seeking a friendly, detail‑oriented Receptionist to help patients access the clinic's system for care. You will welcome patients, check them in, complete registrations, verify demographics and insurance, and collect payments.

This on‑site role supports insurance verifications, authorizations, scanning records, answering calls, and coordinating with nurses and physicians to expedite patient care.

Qualifications

• High School or GED equivalent or 1–3 months related experience and/or training; or equivalent combination of education and experience.
• Ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
• Must be able to work the hours specified and maintain confidentiality.

Responsibilities

• Welcomes patients, checks them in and completes registration including demographics and insurance.
• Verifies insurance, obtains authorizations and collects payments as appropriate.
• Scans pertinent information into the patient’s record.
• Answers calls/messages/faxes and routes them to the appropriate departments.
• Maintains computer appointment scheduling and adheres to scheduling policies.
• Coordinates with nurses, physicians, and patients to expedite care and serves as a public relations agent for the physicians.
• Directs patients to ancillary services as needed.

Skills

Communication skills

Customer service

Teamwork

Education

High School diploma or GED

Tools

Scheduling software

Job description

Avera Addiction Care Center-Aberdeen is seeking a friendly, detail‑oriented Receptionist to help patients access the clinic's system for care. You will welcome patients, check them in, complete registrations, verify demographics and insurance, and collect payments.

This on‑site role supports insurance verifications, authorizations, scanning records, answering calls, and coordinating with nurses and physicians to expedite patient care.