Patient Access & Care Concierge

Talentify; Brookings (SD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO from day 1

Retirement match (up to 5%)

Career development & mentorship

Job summary

Avera Brookings Clinic is seeking a friendly front desk receptionist to greet patients, register them, verify demographics and insurance, and collect payments. The role is based in Brookings, SD, with day shift hours Monday through Friday.

You will manage insurance verifications, obtain authorizations, scan records, answer calls, schedule appointments, and help coordinate nurse, physician, and patient time to accelerate care. High school diploma or equivalent required.

Qualifications

• High school diploma or GED or 1–3 months related experience.
• Strong communication and phone etiquette; able to work the specified hours.
• Ability to verify demographics, insurance, and collect service payments.

Responsibilities

• Welcomes patients, checks them in, and completes registration including demographics and insurance.
• Verifies insurance, authorizations, and gets consent/waivers as appropriate.
• Scans pertinent information into the patient’s record.
• Answers/calls/messages/faxes and routes to appropriate departments.
• Maintains computer appointment scheduling and follows office scheduling policies.
• Expedites delivery of care by coordinating nurse, physician, and patient time; directs patients to ancillary services.

Skills

Customer service

Communication

Registration & scheduling

Education

High School Diploma or GED

Job description

Avera Brookings Clinic is seeking a friendly front desk receptionist to greet patients, register them, verify demographics and insurance, and collect payments. The role is based in Brookings, SD, with day shift hours Monday through Friday.

You will manage insurance verifications, obtain authorizations, scan records, answer calls, schedule appointments, and help coordinate nurse, physician, and patient time to accelerate care. High school diploma or equivalent required.