Patient Access & Care Coordination II

Beth Israel Lahey Health; Chelsea, Northern (MA, KY); Hybrid; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health Primary Care in Chelsea, MA is seeking a Practice Assistant II for full-time day shifts. You will greet patients, manage check-in and appointments, collect payments, and coordinate referrals to ensure smooth clinic operations.

Essential duties include obtaining demographics, entering data, supporting billing and serving as a liaison between patients and staff. Experience in healthcare or hospitality is valued.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Performs check in, registration, scheduling, demographic and fiscal data entry.
• Collects co-payments and processes payments per standards.
• Schedules, reschedules and cancels appointments to accommodate needs.
• Obtains and enters referrals and supports patient flow.
• Facilitates billing functions and may assist in department projects.

Education

High School diploma or GED

Medical Admin Assistant Certification

Experience with computer systems (web-based apps, MS Office)

Written Communications

Oral Communications

Customer Service

Team Work

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Access

Job description

Beth Israel Lahey Health Primary Care in Chelsea, MA is seeking a Practice Assistant II for full-time day shifts. You will greet patients, manage check-in and appointments, collect payments, and coordinate referrals to ensure smooth clinic operations.

Essential duties include obtaining demographics, entering data, supporting billing and serving as a liaison between patients and staff. Experience in healthcare or hospitality is valued.