Patient Access & Care Concierge (Per Diem)

Taleo; Waukesha (WI); On-site; USD 22,000 - 40,000; Part time

Benefits offered by this job

Sign-on bonus for external applicants

Paid Time Off (PTO)

Medical Plan options

Dental, Vision, Life/AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator in collaboration with ProHealth Care and Optum. This per diem role supports the emergency department, admitting, switchboard, and information desk across multiple Wisconsin sites, with flexible shifts and travel among locations.

You will greet patients, verify insurance, handle pre-authorizations, collect payments, and assist with medical record management while delivering excellent customer service.

Qualifications

• 1+ years of customer service in a healthcare/hospital setting.
• Intermediate proficiency with Microsoft Office applications.
• Ability to work on a Per Diem basis between 6:45am – 5:00pm Monday – Friday.
• Ability to travel to other local sites, per business need.

Responsibilities

• Greets patients as they arrive and manages wait time.
• Complete check-in and check-out tasks including insurance verification and pre-authorizations.
• Collects co-payments, co-insurance, and deductibles and issues receipts.
• Manages cashier box and daily deposits.
• Process walk-in patients and visitors; answer phones and schedule appointments.
• Maintain medical records and prepare for scheduling; scan and file correspondence.

Skills

Customer Service

Healthcare

Microsoft Office

Scheduling

Phone Etiquette

Education

High School Diploma/GED

Tools

EMR Software

Job description

UnitedHealth Group is seeking an Associate Patient Care Coordinator in collaboration with ProHealth Care and Optum. This per diem role supports the emergency department, admitting, switchboard, and information desk across multiple Wisconsin sites, with flexible shifts and travel among locations.

You will greet patients, verify insurance, handle pre-authorizations, collect payments, and assist with medical record management while delivering excellent customer service.