Patient Care Concierge & Scheduling Coordinator

UnitedHealth Group; Town of Hartland (WI); On-site; Confidential; Full time

Benefits offered by this job

Sign-on bonus (external)

4 weeks paid training

Benefits package

401k contribution

Job summary

UnitedHealth Group in Hartland, WI, seeks a friendly, detail-oriented team member to support patient care delivery at ProHealth Care. You will handle patient reception, scheduling, insurance verification, and payment processing across hospital and medical group departments.

This role includes entering patient data, assisting with admissions, providing financial information, and coordinating with related departments. Training is provided, and a sign-on bonus is available for external applicants.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service in an office or professional setting.
• Basic proficiency with Microsoft Office products.
• Able to work one holiday per year and meet schedule requirements.

Responsibilities

• Greets visitors and patients in person or by phone/video with excellent service.
• Enters and updates patient demographic and financial information.
• Gathers forms, confirms signatures, and scans documents as needed.
• Provides financial responsibility information and collects patient liabilities.
• Coordinates with Financial Counseling, Scheduling, and clinical areas to complete encounters.
• Provides wayfinding and assists with hospital information.
• Coordinates admission needs, bed assignments, and tracking boards when applicable.
• Adheres to audit standards and resolves issues with available resources.
• May perform other duties as requested.

Skills

Excellent customer service

Clear written & verbal communication

Fast-paced environment experience

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group in Hartland, WI, seeks a friendly, detail-oriented team member to support patient care delivery at ProHealth Care. You will handle patient reception, scheduling, insurance verification, and payment processing across hospital and medical group departments.

This role includes entering patient data, assisting with admissions, providing financial information, and coordinating with related departments. Training is provided, and a sign-on bonus is available for external applicants.