Per Diem Associate Patient Care Coordinator

Optum; Waukesha (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Optum's Pewaukee campus is seeking a Per Diem Associate Patient Care Coordinator to support the emergency department, admitting, switchboard and information desk. This role focuses on patient registration, financial counseling coordination and delivering outstanding service.

Responsibilities include greeting patients, updating demographics and collecting liabilities, while collaborating with care teams to ensure accurate, timely patient encounters.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience in an office or professional setting.
• Basic proficiency with Microsoft Office.
• Ability to work 1st and 2nd shifts, plus at least 1 weekend per month and 2 holidays per year.
• Must be 18 years or older.

Responsibilities

• Greet visitors and patients and deliver excellent customer service.
• Register patients by updating demographics and financial information.
• Obtain and file required forms with signatures; photocopy documents as needed.
• Provide financial responsibility information and collect patient liabilities; balance cash daily.

Skills

Customer service

Office proficiency

Microsoft Office

Shift flexibility

Age 18+

Education

High School Diploma/GED

Tools

EMR system

Medical terminology

Job description

Improve the lives of others while Caring. Connecting. Growing together.

$750 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Explore opportunities with Optum, in strategic partnership with ProHealth Care.ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behindCaring. Connecting. Growing together.

Pewaukee Campus, part of Optum, has an immediate opening for a friendly, patient focused and detailed orientedPer DiemAssociate Patient Care Coordinatorto join our team.

ThePer Diem Associate Patient Care Coordinatoris responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.Supports patient care delivery in.

This position covers the emergency department, admitting, switchboard, and information desk areas, in a variety of shifts.

This position is per diem. Employees are required to have flexibility to work2 shifts per pay period, 1 weekend per calendar month, 2 holidays per year.

Location:725 American Ave Waukesha, WI 53188

Primary Responsibilities:

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience in an office setting or professional work environment
• Basic level of proficiency in Microsoft Office Products
• Ability to work within 1st and 2nd shift as needed, and minimum 1 weekend per month and 2 holidays per year
• Must be 18 years of age OR older

Preferred Qualifications:

• Experience in a medical office or hospital admitting/registration office
• Experience with electronic medical records system
• Knowledge of medical terminology

Soft Skills:

• Strong communication and customer service skills both in person and via phone
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others

PLEASE NOTE

The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.