Patient Access & Care Concierge (On-Site)

Crossroads Health Ohio; Mentor (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Crossroads Health Ohio, based in Mentor, OH, seeks a Patient Support Specialist to provide front-line assistance to patients, greet and check in clients, answer questions about services, and help with registration and documentation.

You will coordinate with clinical and administrative teams, respond to inquiries in person and by phone, update patient records, verify information, and ensure patients understand their care plans and next steps, contributing to a welcoming, efficient environment.

Qualifications

• Customer support and communication skills to assist patients and colleagues.
• Technical support and troubleshooting for electronic health systems.
• Analytical skills to review patient information and elevate issues.
• Ability to multitask and maintain attention in a fast-paced clinical setting.
• Commitment to confidentiality and HIPAA compliance.
• Experience with healthcare or human services is beneficial.

Responsibilities

• Greet and check in patients and guide them through registration.
• Answer questions about services and appointments.
• Coordinate with clinical and administrative teams.
• Update and verify patient records and care plans.
• Resolve basic service or access issues and route complex cases.
• Ensure a welcoming, organized environment for high-quality care.

Skills

Customer support

Communication

Technical support

EHR software

HIPAA compliance

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EHR software

Office software

Job description

Crossroads Health Ohio, based in Mentor, OH, seeks a Patient Support Specialist to provide front-line assistance to patients, greet and check in clients, answer questions about services, and help with registration and documentation.

You will coordinate with clinical and administrative teams, respond to inquiries in person and by phone, update patient records, verify information, and ensure patients understand their care plans and next steps, contributing to a welcoming, efficient environment.