Patient support specialist

Crossroads Health Ohio; Mentor (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Crossroads Health Ohio, based in Mentor, OH, seeks a Patient Support Specialist to provide front-line assistance to patients, greet and check in clients, answer questions about services, and help with registration and documentation.

You will coordinate with clinical and administrative teams, respond to inquiries in person and by phone, update patient records, verify information, and ensure patients understand their care plans and next steps, contributing to a welcoming, efficient environment.

Qualifications

• Customer support and communication skills to assist patients and colleagues.
• Technical support and troubleshooting for electronic health systems.
• Analytical skills to review patient information and elevate issues.
• Ability to multitask and maintain attention in a fast-paced clinical setting.
• Commitment to confidentiality and HIPAA compliance.
• Experience with healthcare or human services is beneficial.

Responsibilities

• Greet and check in patients and guide them through registration.
• Answer questions about services and appointments.
• Coordinate with clinical and administrative teams.
• Update and verify patient records and care plans.
• Resolve basic service or access issues and route complex cases.
• Ensure a welcoming, organized environment for high-quality care.

Skills

Customer support

Communication

Technical support

EHR software

HIPAA compliance

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EHR software

Office software

Job description

Company Description

Crossroads Health Ohio is dedicated to providing hope, healing, and healthcare to individuals and families in the community. The organization focuses on accessible, person-centered care that addresses both physical and mental health needs. Team members collaborate across disciplines to support clients through compassionate, evidence-based services. Crossroads Health Ohio values inclusive care, respect, and dignity for everyone, creating a supportive environment for both clients and staff.

Role Description

The Patient Support Specialist is a full-time, on-site role based in Mentor, OH. This position provides front-line support to patients, including greeting and checking in clients, answering questions about services and appointments, and assisting with registration and documentation. Daily responsibilities include responding to patient inquiries in person and by phone, coordinating with clinical and administrative teams, and helping resolve basic service or access issues. The specialist will update patient records, verify information, and ensure that individuals understand their care plans and next steps. This role contributes to a welcoming, organized environment that supports efficient, high-quality patient care.

Qualifications

• Candidates should possess strong Customer Support and Communication skills to interact with patients and team members in a professional, empathetic manner.
• Candidates should possess Technical Support and Troubleshooting skills to navigate electronic health systems, resolve common access issues, and assist patients with basic technology-related questions.
• Candidates should possess Analytical Skills to accurately review patient information, identify issues, and elevate concerns appropriately.
• Ability to manage multiple tasks, prioritize competing demands, and maintain attention to detail in a fast-paced clinical setting.
• Comfort working with diverse populations and maintaining confidentiality in compliance with healthcare regulations (e.g., HIPAA).
• Proficiency with standard office software and electronic health record systems; experience in healthcare or human services is beneficial.
• High school diploma or equivalent required; additional education or training in healthcare administration, social services, or related fields is a plus.