Patient Access & Care Concierge

City of Hope; Washington (District of Columbia); On-site; USD 25,000 - 44,000; Full time

Job summary

City of Hope Retina Group of Washington in Washington, DC is seeking a Patient Service Representative to join the patient access team and deliver exceptional service throughout the care journey, from initial contact through follow-up.

Responsibilities include scheduling appointments, completing full registrations, verifying insurance, and providing upfront financial counseling while maintaining HIPAA privacy and helping patients navigate billing and referrals.

Qualifications

• High school diploma or GED required.
• 2+ years in a patient-facing healthcare or customer service role.
• Excellent communication and problem-solving abilities.

Responsibilities

• Schedule and complete patient registrations accurately.
• Verify demographics and insurance information.
• Validate patient identity and coverage before services.
• Maintain HIPAA privacy and confidentiality.
• Explain appointment and payment policies to patients.
• Provide financial counseling and assist with payment plans.

Skills

Customer service

HIPAA compliance

Phone etiquette

Multitasking

English proficiency

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

City of Hope Retina Group of Washington in Washington, DC is seeking a Patient Service Representative to join the patient access team and deliver exceptional service throughout the care journey, from initial contact through follow-up.

Responsibilities include scheduling appointments, completing full registrations, verifying insurance, and providing upfront financial counseling while maintaining HIPAA privacy and helping patients navigate billing and referrals.